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mcuser66
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Message 1 of 7
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system reboots coming out of sleep mode

HP Recommended
slim desktop
Microsoft Windows 10 (64-bit)

When coming out of sleep mode, my computer re-boots. I happens if I let the computer go into sleep mode or select 'sleep' from the power button. Is there an option that has gotten set that is causing this problem?

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Fanordi
Level 12
995 990 107 193
Message 2 of 7
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HP Recommended

Hello, you can use HP Support Assistant for update all your drivers, except the BIOS. 

If you don't have HP Support Assistant in your PC, please install this here: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

 

If it doesn't work please tell us the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mcuser66
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Message 3 of 7
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Thanks for your reply.

I have installed all available updates plus a bios update.

Info on my computer:

  HP slim desktop 290-a0xxx

  Product #: 3LA89AA#ABA

  Windows 10 ver: 18363.535

 

My system used to be sporadic wake from sleep / re-boot, but now it is always re-boot from sleep mode. 

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Fanordi
Level 12
995 990 107 193
Message 4 of 7
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HP Recommended

OK, so please reinstall the last graphics driver here: Download

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mcuser66
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Message 5 of 7
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I installed the recommended driver (19.?.2) and still have the problem.

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Fanordi
Level 12
995 990 107 193
Message 6 of 7
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So you can try to uninstall your driver for reinstall totally. For this please right click on "computer" and clic to "manage". In left go to "devices manager" and duplicate clic on "graphics cards" section to see inside. Right clic on your card to "uninstall device". Cross the box for totally delete the driver if available, clic "OK" and reboot your PC. 

After reboot Windows need to automatically reinstall your device, if not please install with my link. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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mcuser66
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Message 7 of 7
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I installed a new AMD driver, old was 18.x.x, new was 19.x.2, so I don't think the AMD driver is the problem. Are there any system settings or configuration settings that could cause this problem?

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