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turned on , lights on and noisy fan but nothing on the screen just black

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touch smart 300-1325
Microsoft Windows 10 (64-bit)

turned on , lights on and noisy fan but nothing on the screen just black. I try around 8 steps and steal the same problem.

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Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer not booting to Windows anymore. Don't worry I'll be really glad to assist you with this.


To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Was there any update which was interrupted?

Have you tried to connect an alternate monitor or TV?


In the meantime, let's try these steps here: 


Perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to check if this issue started after an update, then I would suggest you try these steps below: 


The computer may appear to hang during start up. It displays a black screen with a static cursor (not flashing) for anywhere from 5 to 10 minutes and then proceeds to the Windows desktop. This begins to occur after Windows Update has run and will happen every time the computer starts.

NOTE: Information in this document applies to HP consumer desktop and notebook computers that shipped with Microsoft Windows 10 RS2 installed.

If the issue has already occurred (stopped at black screen), recover as follows:

  1. Press CTRL+ALT+DEL keys.

  2. Click Task Manager.

  3. Click the Services tab.

  4. Locate and right-click App Readiness in the Name column.

  5. Select Stop from the menu.

  6. Follow the steps under Prevention to prevent the issue.


Prevent this issue as follows:

  1. Install HP Image Enhancement for System Logon using SoftPaq SP82019.

  2. Install all available Windows updates.

If the issue persists, I would suggest you could try to connect this PC to an alternate TV/Monitor and check if the display works.

if the issue does not appear on the alternate monitor, this could be a possible hardware failure, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 


If the steps didn't work, use the below links for further assistance:  


HP Desktop PCs - Display or Monitor is Blank (Black) after Starting the Computer


HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 😎


Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.


I am an HP Employee

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