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DAVID_412
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Message 1 of 2
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uNABLE TO CHANGE BOOT-UP

HP Recommended
HP ENVY 750-177C
Microsoft Windows 10 (64-bit)

DON'T KNOW POWER- ON  PW OR WINDOWS 10 PW. i HAVE TRIED ALL F KEYS ESC  I JUST WANT TO RESET TO FACTORY.CANYOU HELP ME. THANKS FOR YOUR TIME.  DAVID

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DAVID_412

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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