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- HP Community
- Desktops
- Desktop Boot and Lockup
- unknown power-up password

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03-23-2024 09:21 AM
Unknown power-on password = no access, even to bios (del, f2, esc., etc....) . HDD removed and used as extern on 2nd pc = no driveletter or access !!
cloned hdd mounted : no result - power-on pw needed and..... this ssd also blocked and unreadable !!
Hopeless ??
Could anyone help please ?
03-25-2024 05:04 AM
Hallo and thanks already for your reply,
When I start up my desktop, the only little blue screen I see is where my START-UP PASSWORD is requested. I I wonder how this is happening. I never used a (bios ?) password whatsoever. So, after 3 (wrong) inputs, nothing moves anymore !!!???
No tab combinations for accessing the bios, no error code, simply nothing !!??
I'm only interested in recovering both the (original) hdd and a clone copy of my other pc which also isn't accessible since I swithed the built-in hdd.
So, 'only' (hm, hm) the bios password is missing, but i'm afraid getting this would be a miracle ?
03-25-2024 12:27 PM
Hey
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
Stay safe.