Create an account on the HP Community to personalize your profile and ask a question
08-31-2020 02:11 PM - edited 08-31-2020 02:28 PM
just after POST the following warning screen shows up: "product information not valid". this sceen can be skipped by pressing space bar. needless to say that this behaviour is inacceptable for use as soho machine.
so i tried to provide the information requested by that screen, i.e. feature byte, build id, ... some of them were acceppted by BIOS, some of them were rejected (i.e. feature byte's CRC did not validate given a randomly selected id).
could you please instruct how to overcome / disable that screen? the machine is still under warranty.
09-01-2020 11:03 AM
@mistay, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
Didn't find what you were looking for? Ask the community