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lake005
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Message 1 of 4
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where to download recovery software for desktop? thanks

HP Recommended
Microsoft Windows 10 (64-bit)

When my computer upgrading, it took a long time.  I turned power button midway before it completed.  Just because of this, the computer began to stop working.  Every time when turn it on, the screen show "Security boot violation, invalid signature detected.  check secure boot policy in setup"

Press "enter", then it show " Boot device Not found. Please install an operating system on your hard disk.  Hard disk (3fo)     F2 system diagnosis.  

Press F2, diagnosis system, it did not show problems.

I tried several methods to solve this problem, but failed.

So I try to use hp factory recovery software to reset the computer.  But I don't know where to download the recovery software on hp website.  Anybody can help me?  Thank you so much. 

 

 

 

 

 

3 REPLIES 3
TheOldMan
Level 15
Level 15
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Message 2 of 4
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HP Recommended

You can try using the HP Cloud Recovery tool

https://support.hp.com/us-en/document/c05115630

OR

https://support.hp.com/us-en/document/c06162205

 

If that fails then the next best thing is to start fresh with a media tool from Microsoft

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB.


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lake005
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Message 3 of 4
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HP Recommended

Thank you so much. I may try it tonight.

 

 

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TheOldMan
Level 15
Level 15
11,140 7,397 1,038 2,528
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HP Recommended

You are welcome.  Please return with good news or if further help is needed.


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