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codger65
Level 2
14 9 1 3
Message 1 of 8
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Solved!

windows 10 desktop hangs at HP logo when I use "restart" but boots fine when I use "shutdown"

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Hello - I recently installed a larger SSD (Samsung 1GB) that I cloned from a smaller SSD (Intel 480 GB) using Macrium Reflect 7 and I was having trouble booting from the new drive so I temporarily installed it into my other windows 10 desktop (which has Intel Xeon 5140 CPU's in it and ECC RAM) and when I re-installed the SSD back in my regular desktop that has a regular cpu (intel i7) and regular RAM (non ECC RAM) and solved my boot problems through other means I now have a problem where if I do a soft boot (using restart) it hangs at the HP logo but if I do a cold boot (using shutdown) it boots fine. This happens also when I do windows updates? I don't know if the problem is related to the temporary install into the other desktop or not or is unrelated? I have done all the things I found on Google searches such as disabling fast start up etc. but nothing worked. 

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codger65
Author
Level 2
14 9 1 3
Message 8 of 8
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HP Recommended

Well I did the in place reinstall of windows and it worked but I had to try twice - second time I disabled my anti-virus software and it did the trick and then copied my saved folders over from a USB HD where I had saved them before the install. All good so far but i now have a similar problem with my other desktop. never ends does it - beginning to understand why so many people like the Apple OS.  I posted a help request about my other desktop non-boot issue - hope someone can help? Thanks for your help on this one!

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Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 8
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HP Recommended

Hi,

 

Sounds like you may have some system file corruption.

 

Run the following commands, one at a time, at an admin command prompt:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Regards

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codger65
Author
Level 2
14 9 1 3
Message 3 of 8
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Thank you for your reply Grzwacz. I will give it a try and post the outcome.

 

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codger65
Author
Level 2
14 9 1 3
Message 4 of 8
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HP Recommended

Ok - so I did the DISM and it completed fine and the SFC found no corrupt files - problem is still present - a warm boot (reset) still hangs at HP logo but a cold boot (shut down) will boot fine. I also ran the HP hardware tests and everything tested fine. Any other suggestions??

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Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 5 of 8
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HP Recommended

Hi,

 

I also use Macrium Reflect free to backup disks and clone disk images.

 

I have never had the problem you are experiencing.

 

I don't know what is happening in your situation.

 

You may have to back up data and do a clean W10 installation on the new Samsung SSD.

 

Maybe a different forum member has a better solution?

 

Regards

 

 

 

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codger65
Author
Level 2
14 9 1 3
Message 6 of 8
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HP Recommended

Hello - I am going to try a windows in place install (that keeps your files and apps ) and see if that is a solution. I'll let you know.

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Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 7 of 8
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Hi,

 

Sounds good.

 

You may lose some W32 programs so back data and have software product keys available before doing this.

 

Regards

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codger65
Author
Level 2
14 9 1 3
Message 8 of 8
Flag Post
HP Recommended

Well I did the in place reinstall of windows and it worked but I had to try twice - second time I disabled my anti-virus software and it did the trick and then copied my saved folders over from a USB HD where I had saved them before the install. All good so far but i now have a similar problem with my other desktop. never ends does it - beginning to understand why so many people like the Apple OS.  I posted a help request about my other desktop non-boot issue - hope someone can help? Thanks for your help on this one!

View solution in original post

Was this reply helpful? Yes No
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