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‎03-21-2021 12:00 PM

HP Recommended
Product: HP 21-2010
Operating System: Microsoft Windows 10 (64-bit)

I do not recall resetting my startup, HP All-In-One 21-2020 running windows 10

1 REPLY 1

‎03-21-2021 04:36 PM

HP Recommended

Hi,

 

Please include the screen info. This would be helpful.

 

What happens when you select "F1". F1 is system information.

 

I would say you have a hardware problem. Try running HP diagnostics if possible.

 

Start the PC. Tap "ESC". Select "F2".

 

Run system and component tests.

 

Regards

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