10-06-2017 06:48 PM
Post screens show but system restarts when windows should start. Disc from another similar computer will start hardware and run windows 7
disk will not boot in other computer either. User does not remember what OS but it is one that came with system F11, F2, ESC repeating during post makes no difference. Has usb kb and mouse and I do not know if pressing F11 etc works with USB... need system recovery disc Tried a windows 7 Professional Backup DVD but it would not boot either
I copied user files as backup on computer #2
10-08-2017 08:31 AM
Thanks for the post.
I understand that you have backed up all the data on the computer but are unable to install OS or boot to the desktop, is that right?
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Have you run a diagnostics on your computer?
Have you tried a BIOS recovery on the computer?
Please click here for the specifications of the computer.
The computer came with Windows 7 home premium.
Recommend you boot the computer to BIOS by tapping F10 repeatedly on startup.
Please use the USB ports on the back of the computer for this.
Once the computer is BIOS, restore BIOS to defaults.
Make sure legacy boot is enabled and secure boot is disabled.
Save and Exit BIOS and reinstall the OS.
If the issue persists, try a BIOS recovery on the computer. Click here for assistance.
Once BIOS recovery is done, try to install the OS again.
If the issue persists, please contact our phone support team to check on the options available to order a copy of the recovery disc.
Let me know how it goes.
I am an HP Employee
10-10-2017 01:53 PM
Have you run diagnostics- yess but not Windows diagnostics
I do not suspect bios issues as computer will start and run just fine from another hard drive (win 10)
Disc appears to be ok- passes test and I was able to install in computer 2 and copy files
IDK if upgraded to Win 10- I could put drive in computer and inspect files if you say which one
Please reread post 1 computer does not recognise tapping any function key at start up
IS THIS A PROBLEM WITH USING USB KB and MOUSE?
should I install a PS2 PCI card and PS2 KB and Mouse?
I will double check legacy boot is enable and secure boot is disabled in Bios
so far I have not been able to get Microsoft win 7 professional"backup disc"disc to boot - will try again after checking bios as you suggested
Might be best to go to FRY's and buy a copy of win 10
I'm going to try some other boot disc's tonight
case has a spot for a floppy but I don't see a floppy header- how do you load new bios- thumb drive?
would a usb> floppy converter work-
I don't se a f-lock (Fn) key on this kb will try the workaround tonight
10-10-2017 02:37 PM - edited 10-10-2017 02:38 PM
Ideally, the USB keyboard should work fine, if connected to the rear USB port on the computer.
Found this HP Article for notebook, which gives you the procedure to update BIOS by creating a BIOS update kit on a USB drive.
Note: This article is for notebooks and not desktops.
Make sure to have the computer in the original hardware configuration.
If you have made any hardware changes to your computer or if any external devices are connected to your computer, it might not work.
Have only the monitor, keyboard, power and mice connected to your computer.
Refer to this HP Article for assistance in running a Hardware diagnostics on the computer.
Keep me posted. Good Luck.
I am an HP Employee