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‎12-09-2018 08:03 PM

HP Recommended
Product: pavillion 550-153w
Operating System: Microsoft Windows 10 (64-bit)

i also did the reset pc and had and error ...(error occured could not reset)

and bios reset to default and still no ops sys or windows still wont boot

1 REPLY 1

‎12-09-2018 08:52 PM

HP Recommended

Hi:

 

The only suggestion I can offer since the other options you tried didn't work, would be to clean install W10 as follows...

 

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

W10 will find the product key in the BIOS, install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/gb-en/drivers/selfservice/HP-Pavilion-500-Desktop-PC-series/8499648/model/887...

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