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won't start back up after ...just sits at black window with hp symbol

envy desktop
Microsoft Windows XP

It's just sitting idle...with the HP symbol. It was updating but it's sat for hours and hours and nothing. I did unplug and restart and it just stays at the black HP and I can't do anything. 

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HP Recommended

won't start back up after ...just sits at black window with hp symbol

> Product Name: envy desktop

 

What model-numbers?

 

> Operating System: Microsoft Windows XP

 

Really?  Microsoft terminated all support for Windows XP in April 2014.

 

> It's just sitting idle...with the HP symbol.

> It was updating but it's sat for hours and hours and nothing.

> I did unplug and restart and it just stays at the black HP and I can't do anything. 

 

Power-off the computer.

Power-on the computer, and immediately start tapping the ESC key, until you see a menu.

Choose to launch the HP Hardware Diagnostics.

I would first run the tests for the disk-drive.  Pass? Fail?

 

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