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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Welcome to the HP Support Community @zlive
One of the first components to be tested is the RAM -- the memory-sticks on your motherboard.
If that test fails, before the testing of the video is started, then you have a "pre-video" error.
If you have two sticks of RAM in your computer, remove one, and try to start the computer.
If necessary, remove the remaining stick, and re-insert the first-removed stick.
REO
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