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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Welcome to the HP Support Community @zlive
One of the first components to be tested is the RAM -- the memory-sticks on your motherboard.
If that test fails, before the testing of the video is started, then you have a "pre-video" error.
If you have two sticks of RAM in your computer, remove one, and try to start the computer.
If necessary, remove the remaining stick, and re-insert the first-removed stick.
REO
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