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Bcrem
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1tb Ex900 m.2 warranty

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1tb Ex900 m.2
Microsoft Windows 10 (64-bit)

Hello, I am trying to file a warranty claim for my 1tb ex900 m.2 ssd (P/N: 5XM46AA#ABC), but online there are only options for the 120, 250, and 500gb models. The drive has been getting more and more unstable, requiring multiple reinstalls of windows to be able to boot.

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Riddle_Decipher
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@Bcrem I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 3
Flag Post
HP Recommended

@Bcrem I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

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SethIan
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I am having the same problem with a 500GB m.2.  Where do i get support?

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