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Honor Student
Posts: 2
Member Since: ‎09-06-2017
Message 1 of 3 (147 Views)

2 Months Old Brand New Hp ProDesk 600 G2 Desktop keep going off and on after few minutes

Product Name: Hp ProDesk 600 G2
Operating System: Microsoft Windows 10 (64-bit)

My brand new HP ProDesk 600 G2 keeps going off while it is on for some few minutes, like 4 minutes or thereabout.

 

Please what could be the issue? 

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Associate Professor
Posts: 1,173
Member Since: ‎10-26-2016
Message 2 of 3 (122 Views)

Re: 2 Months Old Brand New Hp ProDesk 600 G2 Desktop keep going off and on after few minutes

[ Edited ]

Hi thomas248

 

Your 600 G2 is power cycling. To clarify, this symptom is not the monitor but the tower is shutting down and then restarting.

 

If AC power and and external power cable is correct then it sounds like a power supply, power switch, or motherboard problem.

 

Contact HP Support for resolution.

 

Grzy

Honor Student
Posts: 2
Member Since: ‎09-06-2017
Message 3 of 3 (96 Views)

Re: 2 Months Old Brand New Hp ProDesk 600 G2 Desktop keep going off and on after few minutes

Okay, thanks for the kind response.
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