• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2017 08:18 AM

HP Recommended
Product: HP ENVY 23 TouchSmart PC
Operating System: Microsoft Windows 10 (64-bit)

i am looking to upgrade my RAM. Crucible says I can use two 8GB DRAMS for a total of 16GB. they also state that i should upgrade my BIOS from version 8.0 to 8.17... HP indicates that version 8.10 is the latest update..

Question:

1) Is there an upgrade to 8.17 available?

2) If not will version 8.10 accept the 2 x 8GB recommended by Crucible?

1 REPLY 1

‎05-25-2017 07:50 AM

HP Recommended

Link to download new BIOS 8.16 Rev.A

 

16 GB only available on systems using Ivy Bridge processors on this list

Intel Core i3-3xxxT (Ivy Bridge) Dual Core

Intel Core i3-3xxx (Ivy Bridge) Dual Core

Intel Core i5-3xxxT (Ivy Bridge) Dual Core

Intel Core i5-3xxxT (Ivy Bridge) Quad Core

Intel Core i5-3xxxS (Ivy Bridge) Quad Core

Intel Core i7-3xxxS (Ivy Bridge) Quad Core

Intel Pentium G20xx (Ivy Bridge) Dual Core

 

You dont need to upgrade your BIOS to use that memory

https://support.hp.com/us-en/drivers/selfservice/hp-envy-23-d000-touchsmart-all-in-one-desktop-pc-se...

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.