cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Olga678
New member
1 0 0 0
Message 1 of 2
195
Flag Post

Solved!

8GB of RAM only recognized as 4GB of RAM

HP Recommended
HP Compaq 6200 Pro MT PC
Microsoft Windows 10 (64-bit)

Hi,

 

I just upgraded the RAM and the two 8GB RAM modules (HyperX DDR3 - 1866 Kingston CL9 240-Pin) and the modules are only recognized as 4GB modules with "UNDEFINED" as manufacturer listed in the "HP Support Assistant".

 

It's the same in the BIOS (J01 v02.33), so it's probably not a Windows 10 error (Windows 10 Pro 64-Bit Version: 19042.685). Any ideas what else it could be?

1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
Level 16
7,859 7,754 823 2,924
Message 2 of 2
Flag Post
HP Recommended

Hello
memory probably incompatible
check the documents:

Illustrated Parts & Service Map: 6200 Pro Series Microtower

 

Non-ECC DDR3 PC3-10600 (1333 MHz) & PC3-8500 (

 Maintenance and Service Guide: 8200 Elite Series Convertible Minitower, 8200 Elite Series Microtowe...


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Prométhée
Level 16
Level 16
7,859 7,754 823 2,924
Message 2 of 2
Flag Post
HP Recommended

Hello
memory probably incompatible
check the documents:

Illustrated Parts & Service Map: 6200 Pro Series Microtower

 

Non-ECC DDR3 PC3-10600 (1333 MHz) & PC3-8500 (

 Maintenance and Service Guide: 8200 Elite Series Convertible Minitower, 8200 Elite Series Microtowe...


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation