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Raihaan_
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Solved!

90b issue on startup on HP Spectre laptop - fan revs to maximum then cuts out

HP Recommended
Spectre x360 13
Microsoft Windows 10 (64-bit)

Not sure if anyone has experienced anything similar, but on powering up the fans go to full power (or close) and shuts off completely within a second. Then the 90b error is displayed. I have continued to use my laptop since it happened yesterday and everything seems normal once I let it resume booting.

 

Since then I've installed the BIOS update to F.41 but still no luck. I've tried a hard reset but I'm not sure I'm doing it right (it keeps rebooting after 15 seconds... is that right?)

 

I've booked it in for repair, but if there's a fix I can do at home that'd be helpful. Any advice would be great!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
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HP Recommended

@Raihaan_ Welcome to HP Community!

 

I understand you are getting 90B error message.

 

As you have stated that you have already updated the BIOS and checked. 

 

The issue with the fan. The part has to be replaced,

 

I would suggets you contact our phone support and check. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

View solution in original post

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Raihaan_ Welcome to HP Community!

 

I understand you are getting 90B error message.

 

As you have stated that you have already updated the BIOS and checked. 

 

The issue with the fan. The part has to be replaced,

 

I would suggets you contact our phone support and check. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

View solution in original post

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