• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
All in one PC Model 20-r012in
Microsoft Windows 10 (32-bit)

Hi,

 

There was an update pending in the system on BIOS. After confirming the update to proceed, the PC gone to dead mode. Display not coming. While approaching the services, they are suggesting to replace the motherboard. i am not getting the right support from direct hp.

Help me on this.

1 REPLY 1
HP Recommended

@BIOSr012,

 

I reviewed your post and I understand that the computer is not booting to Windows and the display is blank.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you contact the HP service support?

 

Meanwhile, I recommend you follow the steps in the below article and try rolling back the BIOS and check if it helps.

 

https://support.hp.com/in-en/document/c04126730

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.