Add more RAM to dsktop

[Theo1024]

Hi, I want to add more RAM to my desktop which is a HP 295 G6 MT 294R6EA (Ryzen 5 Pro-3350/16GB/512GB SSD/Radeon Graphics/Win10Pro). Now I have 16 GB Samsung and I want to add 16 GM too. I buy a 16GB RAM Samsung, I put it on the free slot but when I open my desktop it doesn't open and a deafening noise was heard

[erico]

If I understand what you have stated, you had 16GB installed.

Was it a pair of 8GB modules r a single 16GB memory module?  

Look on the module for the part number information and use identical memory module(s) for a successful upgrade.

Otherwise, you can purchase a pair of identical guaranteed compatible memory modules to upgrade the memory to 32 GB. 

Guaranteed compatible memory modules

https://www.kingston.com/en/memory/search/model/102711/hp-hpe-295-g6-microtower

https://www.crucial.com/compatible-upgrade-for/hp-compaq/hp-295-g6-microtower

Crucial memory sells their memory in the EU,

Use the eu.Crucial.com web document after getting the part number from the US website.

https://eu.crucial.com/memory/DDR4/CT2K16G4DFRA32A

[Theo1024]

Hi Erico,

It is 16GB memory module. Also as I said I buy a 16GB RAM with the same manufacturer (Samsung) and same Hrz.

[erico]

The memory modules are not identical. That us why the second module is not operating as expected. 

Sometimes  having the same manufacturer and frequency works.  In this case it did not. I explained why that is in my previous reply.