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HP Recommended
HP All-in-One - 20-c434
Microsoft Windows 10 (64-bit)

My plan was to upgrade my hard drive by cloning it to a Samsung 870 SSD. Cloning was fine and I can read it on another laptop via a USB to SATA cable. The next step was to remove the existing mechanical drive and replace it with the Samsung SSD. On boot up, it goes thru the Bios and appears to keep running or searches for a boot device. However it says press esc for options but does not respond to any commands and that is as far as it goes. When I replace the SSD with the original drive it boots up with no problems. I am not able to get into Bios with the Samsung SSD drive attached. The Bios has been updated to the latest firmware. Is there a hardware compatibility issue with this model or what are the upgrade options for the hard drive?

1 REPLY 1
HP Recommended

Hi @Raptor601 

 

Welcome to the HP Forum.

 

For some reason, some HP MBs don't like certain SATA SSDs. Samsung is one of the drives on the no go list.

 

What cloning software did you use? I've had cloning problems with Samsung's software.

 

Try Disk Genius (free) at this Site to see if you get better results.

 

I would return the Samsung drive if it is incompatible.

 

Try a HP 2.5 inch SATA SSD available at Amazon. A HP drive should work with your MB's BIOS.

 

Your MB does not have an M.2 socket available for installing a PCIe NVME SSD.

 

Regards

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