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‎08-31-2020 03:59 PM

HP Recommended
Product: All in one Envy desktop

All of a sudden the display on this Envy all-in-one desktop failed.  Geek Squad determined that this is a hardware problem.  They proved this by attaching an external monitor and all functioned properly with it attached.  So, for some reason, the built-in display monitor is not functioning.  I want to bring this shocking failure of such a new computer to the attention of appropriate people at HP.  But on the HP website I can find no way to talk to a human being.  What can I do at this point?

1 REPLY 1

‎09-01-2020 06:56 AM

HP Recommended

@kahuna72

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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