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Busya Honor Student
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All-in-one desktop model 24-e027c getting overheated

All-in-one model 24-e027c
Microsoft Windows 10 (64-bit)

My desktop that I am using for 6 months is getting overheated and shuts itself down few times a day.

I have Advanced System Care tray on the screen and can see temperature of CPU/GPU/Main board going up and down with Fan speed always about 1700-1730 rpm. 

Could you advise what are limits for that model Fan speed? Is Fan speed supposed to vary with the temperature changing?

I can not find service manual for that model 24-e027c on Internet - could you advise where I can get it?

I am using that PC for office work only - no gaming at all. And it works fine except that unfortunate overheating issue.

Your kind advice will be greatly appreciated.

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All-in-one desktop model 24-e027c getting overheated

@Busya,

You will be contacted concerning this issue by an HP representative. Usually within 36 hours.

The fan should ramp-up speed. A meager 30 RPM,  IMHO,  is not sufficient.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Busya Honor Student
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All-in-one desktop model 24-e027c getting overheated

@Wb2001, thanks for your response. 

When you're saying "A meager 30 RPM" - what do you mean? In my post I mentioned the fan speed always between 1700 RPM and 1730 RPM. Is it a low speed? Should it rise with the temperature?

Thank you

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All-in-one desktop model 24-e027c getting overheated

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
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Busya Honor Student
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All-in-one desktop model 24-e027c getting overheated

@Jacky-D,

Thanks for your response.

Looking forward hearing from HP staff.

BTW, the link regarding Private Message usage is outdated.

Best,

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