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muholocodawg
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All in one wont power on

HP Recommended
HP Envy 27-b235T
Microsoft Windows 10 (64-bit)

I have an HP ENVY 27 that wont power on it just ran out of warranty a little over 60 days ago. I did the virtual agent and did:

hardware reset - completed but would not start

Bios recovery - would come up

External monitor - nothing came up

Bios reset f10 or the f11.

replaced the power brick with the same hp part.

 

At this point, the machine seems to be dead. I checked the drive and it seems ok when I connect it to a laptop via USB. The CMOS battery is ok. I suspect I got a bad motherboard but I do not see a way to order one or how to get in contact at hp about repairing this machine. I called around and I was told if hp does not have a part number to order the board there is nothing they can do and they would charge me just to get to the same diagnosis but they can not fix it. I got a pop up the day before it died to buy the extended warranty but the system died before I could click on the order button. I looked on eBay for the part and is not there. I checked the hp part resellers on the hp site for parts that are not orderable via hp but there is not even a part number listed on the hp parts site for the motherboard. 

 

Pete

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@muholocodawg

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This does seem like a Motherboard issue

 

I suggest you contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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