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HP Recommended
HP Pavilion Desktop - 570-p019na

Sirs

HP Diagnostics Short Test failed.

 

Failure ID90ACGJ-000C1F-XD4CQJ-60RQ13 
Product IDZ7C73EA#ABU

I cannot identify the relevant replacement part from Parts Store; the codes/stock numbers do not seem to relate or compare.

There does not appear to be any failure in the PC's day-to-day operation/performance.

I've backed up just in case of catastrophe.

Help and guidance would be appreciated.

5lb hammer, at the ready.

Sweetcorn024

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

If you unplugged the 2 TB hard drive and the PC works fine and then you plug the 2 TB drive back in, then that would be the drive producing the failure code.

 

As long as you continue to keep your backups current, you can use the drive until it finally fails.

 

Or you can replace it prior to that happening.

 

If you want a replacement 2 TB mechanical hard drive, this one should work fine:

 

Seagate BarraCuda, 2TB, Internal Hard Drive, 3.5 Inch, SATA 6GB/s, 7.200 RPM, 64MB Cache, for Comput...

 

If you want to upgrade the drive to a 2 TB solid state drive (SSD), you will need a 3.5" to 2.5" adapter to fit the smaller 2.5" SSD where the 3.5" drive is now:  The downside of this is the 2 TB SSD is somewhat costly.

 

I like this adapter because it is the size of a hard drive, fits where the hard drive goes, and the smaller 2.5" drive fits inside the adapter.

 

ORICO 2.5 to 3.5 Inch HDD SSD Mounting Bracket Hard Drive Adapter Removable Mounting Frame for 2.5 I...

 

WD Blue SA510 2TB SATA 2.5" SSD with up to 560MB/s read speed : Amazon.co.uk: Computers & Accessorie...

 

I see another seller on Amazon has the 2 TB drive for less.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Your PC came with a 128 GB M.2 NVMe SSD and a 2 TB mechanical hard drive.

 

HP Pavilion Desktop - 570-p019na PC Product Specifications | HP® Support

 

You will have to narrow it down to which drive is producing the code.

 

Since the operating system is on the 128 GB NVMe drive, I recommend that you temporarily disconnect the power cable to the 2 TB drive and see if the code appears.

 

If it does, then the 128 GB NVMe SSD may be on its way out.

 

If it does not, then the 2 TB mechanical hard drive may be on its way out.

 

Either way, you can replace these drives with any brand model drive you want, and I recommend if it is the 128 GB NVMe SSD that you replace it with one having a greater storage capacity.

 

Here's the link to the servicing guide:

 

Microsoft Word - 904515-121 - Hal2_HDD_CSR (hp.com)

 

The 2 TB drive can be replaced with a 2.5" solid-state drive placed in a 3.5" to 2.5" adapter, not replaced (if you don't need the extra storage) or replaced with another 2 TB mechanical hard drive.

 

You can replace the 2 TB drive in a larger or smaller storage capacity as well.

 

If you would like recommendations for suggested replacements after you figure out what drive is causing the failure code, let me know.

HP Recommended

Hello Paul,

Thank you for your response.

A few years back I replaced  the 128 GB drive with 512 GB.

It looks to me that the 1.8 TB drive is faulty.

I have attached some photos of diagnosis reports. From the info. shown, can you confirm my thoughts please.

Currently there is no  visual evidence of fault whilst operating the PC but presumably it could crash without any warning.

Full back-ups have been  put on external hard drive.

Please give guidance regarding purchase of relevant replacement component and methodology.

Thanking you in anticipation.

Regards,

Sweetcorn02420240214_223004.jpg20240216_224438.jpg20240216_224929.jpg20240216_225531.jpg20240216_225545.jpg20240216_230305.jpg20240216_230439.jpg

HP Recommended

You're very welcome.

 

If you unplugged the 2 TB hard drive and the PC works fine and then you plug the 2 TB drive back in, then that would be the drive producing the failure code.

 

As long as you continue to keep your backups current, you can use the drive until it finally fails.

 

Or you can replace it prior to that happening.

 

If you want a replacement 2 TB mechanical hard drive, this one should work fine:

 

Seagate BarraCuda, 2TB, Internal Hard Drive, 3.5 Inch, SATA 6GB/s, 7.200 RPM, 64MB Cache, for Comput...

 

If you want to upgrade the drive to a 2 TB solid state drive (SSD), you will need a 3.5" to 2.5" adapter to fit the smaller 2.5" SSD where the 3.5" drive is now:  The downside of this is the 2 TB SSD is somewhat costly.

 

I like this adapter because it is the size of a hard drive, fits where the hard drive goes, and the smaller 2.5" drive fits inside the adapter.

 

ORICO 2.5 to 3.5 Inch HDD SSD Mounting Bracket Hard Drive Adapter Removable Mounting Frame for 2.5 I...

 

WD Blue SA510 2TB SATA 2.5" SSD with up to 560MB/s read speed : Amazon.co.uk: Computers & Accessorie...

 

I see another seller on Amazon has the 2 TB drive for less.

HP Recommended

Hi Paul,

I stand in awe and sit in gratitude. Thank you so much.

My tech knowledge is limited to 'Cut it once; measure it again'.

I f you ever require guidance regarding; construction, hip replacement, angling or beans on toast, then I'm your man.

Best regards,

Sweetcorn024.

HP Recommended

Anytime.

 

Glad to have been of assistance.

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