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‎09-03-2019 10:18 PM

HP Recommended
Product: HP BD-RE BU20N
Operating System: Microsoft Windows 10 (64-bit)

I may have asked this question before. I have had problems burning DVDs with Nero and I'm told to get the firmware upgraded for the DVD player. I cannot find the firmware for the BD-RE BU20N and would like to get an updated firmware.

1 person had the same question
3 REPLIES 3

‎09-04-2019 07:41 PM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

It may help if you provide the HP PC product number of the device in which this optical drive is installed.

 

HP may have a firmware update at the Support site for your PC.

 

Regards

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‎09-06-2019 10:26 PM

HP Recommended

Thank you for your response. I have already looked for an update through the support site for the HP Z640 workstation.

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‎09-07-2019 04:20 AM

HP Recommended

Hi,

 

You're very welcome.

 

Regards

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