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- HP Community
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- BIOS Update FAIL! - Bricked system?

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10-27-2022 08:49 AM
I decided to check the box from Windows Update to update Firmware (mistake). BIOS update failed and now I have a system that doesn't boot. It just gives me a message "The System BIOS update failed. Unable to open BIOS Image file." From there the system reboots just to give the same message and thus I'm in a boot loop.
I can't get to BIOS settings by pressing F10 or any other button. I've tried to read the forums for a possible solution. I've bumped into one "solution" of pressing win + b button to recover BIOS using HP_Tools folder from the drive. But there's a problem. I've updated the HD to a bigger one and the original HD has been overwritten.
So now my main question is, can I download the contents of the HP_Tools folder from somewhere else, put it in a SSD drive, install the drive in the system and fix the problem this way? Or do I have a totally bricked system because either HP or Microsoft released a crappy code?
All help greatly appreciated! 🙏
Solved! Go to Solution.
Accepted Solutions
10-27-2022 09:27 AM
if in warranty
1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
if not in warranty ---
You should first try to clear the CMOS before doing the BIOS recovery.
I believe this is your motherboard
The CMOS reset is done using the two blue jumpers top right
Unplug from wall, tap the power button 2-3 times to discharge electricity
toujch finger to metal case
move jumpers to the other pair of pins
after 20 second move back
see if it works
If not then item 3 in below information
https://support.hp.com/us-en/document/ish_3966820-3438449-16
If the :BIOS is on the hard drive it will be loaded in. If not, then you may be asked for where the bios is
If the bios can not be found then the USB recovery need to be done
If all fails it is possible, but difficult, to replace the bios.
If the SPI DEBUG has pins (unlike the photo above) then an inexpensive SPI programmer can be used to flash the bios
Alternately some sites sell the bios chip already programmed. It may be cheaper to replace the motherboard than to pay to have the bios chip replaced. If it was my system and the "B" did not work, I would DIY and use a Dremel to cut or grind the chip off and use a silver or nickel adhesive "ink pen" to attach the new chip.
I personally think that if Microsoft did not give a warning about bricking the system they could be sued and possibly face a class action suit.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-27-2022 09:27 AM
if in warranty
1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
if not in warranty ---
You should first try to clear the CMOS before doing the BIOS recovery.
I believe this is your motherboard
The CMOS reset is done using the two blue jumpers top right
Unplug from wall, tap the power button 2-3 times to discharge electricity
toujch finger to metal case
move jumpers to the other pair of pins
after 20 second move back
see if it works
If not then item 3 in below information
https://support.hp.com/us-en/document/ish_3966820-3438449-16
If the :BIOS is on the hard drive it will be loaded in. If not, then you may be asked for where the bios is
If the bios can not be found then the USB recovery need to be done
If all fails it is possible, but difficult, to replace the bios.
If the SPI DEBUG has pins (unlike the photo above) then an inexpensive SPI programmer can be used to flash the bios
Alternately some sites sell the bios chip already programmed. It may be cheaper to replace the motherboard than to pay to have the bios chip replaced. If it was my system and the "B" did not work, I would DIY and use a Dremel to cut or grind the chip off and use a silver or nickel adhesive "ink pen" to attach the new chip.
I personally think that if Microsoft did not give a warning about bricking the system they could be sued and possibly face a class action suit.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-28-2022 06:18 AM
@Phow wrote:Thank You so much!
The CMOS clearing didn't work but the USB Recovery stick solution did the trick. Now working fine! Thanks!
I am glad you got it working!
You can complain and make recommendations to Microsoft by using the windows feedback hub
Type "feedback" into the windows search and then run the feedback application. Recently I had to do that when one of the Microsoft updates installed an NVidia driver on a system that had only AMD graphics boards.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it