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Manishsh
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Message 1 of 2
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Battery is 75% charged but laptop is not running on battery neither battery is charging

HP Recommended
HP 15 notebook PC
Microsoft Windows 10 (64-bit)

Product name= HP15 notebook PC

Product number = J8B79PAHACJ

Error= "plugged in not charging"

Current status= Battery is 75% charged but laptop is not running on battery (laptop is working only on direct power by adapter) neither battery is charging.

Already tried=  uninstalling ACPIC Method Battery method.

 

Someone please help..!!!

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Manishsh

 

I reviewed your post and I understand that the battery is not getting charged and the computer is not working in the battery mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer shutting down when you unplug the charger?

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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