Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Battery is 75% charged but laptop is not running on battery neither battery is charging

HP Recommended
HP 15 notebook PC
Microsoft Windows 10 (64-bit)

Product name= HP15 notebook PC

Product number = J8B79PAHACJ

Error= "plugged in not charging"

Current status= Battery is 75% charged but laptop is not running on battery (laptop is working only on direct power by adapter) neither battery is charging.

Already tried=  uninstalling ACPIC Method Battery method.


Someone please help..!!!



HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that the battery is not getting charged and the computer is not working in the battery mode.


Don’t worry, I assure you I will try my best to get this sorted.


Is the computer shutting down when you unplug the charger?


I recommend you update the BIOS from the below link and check whether the issue is resolved.


If you continue facing the issue, then follow the steps in the below article and run a test on the battery.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation