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Ali_Hussain890
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Message 1 of 3
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Battery issue

HP Recommended
HP Pavilion Laptop 15-cs2xxx
Other

I have an issue with my laptop and I don’t know what can I do. It become 30 or 40% and shout down suddenly or when it at 50 or more it restart suddenly and I don’t know why. I’ve received this message, should I replace my battery ? I’ve this laptop since 2 years

5CFA82DE-E578-4046-9D86-00E2BA3D9E04.jpeg

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Ali_Hussain890
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HP Recommended

I used Windows 11

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Prométhée
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HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb
 

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



Desktop-Knowledge-Base

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