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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello @Badushaps
Sorry to hear that you are having problems ... I would like to help you.
Before we decide whether you need a <new battery> or not ... |
(1) Download and install
HP Support Assistant | 9.23.20.0 Rev.A | 165.9 MB | Sep 30, 2022 |
or
HP Support Assistant (Microsoft Apps Store)
(2) Start <HP Support Assistant>
- Run <Battery Check>
- Click on <Show advanced information>
--->>> Send screenshot
(3) Please report your results
( if serial number and CT Number are displayed, please blur )
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