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HP Recommended
HP Pavilion x360 - 14-cd0800nd
Microsoft Windows 11

I bought the HP Pavilion x360 almost a year ago now. My battery was working fine at the beginning, where I could go almost a whole day without having to charge. Now my battery will slowly go from 100% battery to 50%, and then around 50% it will shut off. When I start charging it, it says it's starting at around 10%. Is this because I use my laptop while I charge it? Do I already have to get a new battery and does this happen more often? 

1 REPLY 1
HP Recommended

Hello @Tamarv24 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report back

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