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01-08-2023 11:01 AM
I bought the HP Pavilion x360 almost a year ago now. My battery was working fine at the beginning, where I could go almost a whole day without having to charge. Now my battery will slowly go from 100% battery to 50%, and then around 50% it will shut off. When I start charging it, it says it's starting at around 10%. Is this because I use my laptop while I charge it? Do I already have to get a new battery and does this happen more often?
01-08-2023 03:58 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <battery> ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Please report back
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