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Posts: 17
Member Since: ‎03-26-2016
Message 1 of 9 (746 Views)

Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

Product Name: Envy 750-170se cto
Operating System: Microsoft Windows 10 (64-bit)

I have posted a few questions regarding getting samsung 950 pro (NVME M.2 ssd) to be recognized quickly on boot by ENVY 750-170SE cto rom family id #2b4b and it hasn't been resolved.  I am pretty sure that HP will need to create a newer bios than the a.08 version that i have or the lower versioned number a.07 which is available from HP's website (even though it has a newer date than a.08 (this is really strange))  -  How do i go about getting HP to release a beta or final bios that shortens my boot time by 3 minutes?  Am i posting in the wrong area, if so where do i post?  I am not alone with this problem.  see SpearfishX post #21 - and i am unable to post in this forum, it needs to be reopened and addressed - http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Envy-750se-capable-of-M-2-NVMe-u...

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Posts: 28,010
Member Since: ‎07-17-2009
Message 2 of 9 (706 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

[ Edited ]

@FrozenGamer

 

If your PC takes 3 minutes to boot in a factory condition then you should contact HP support. If your PC is less than 21 days old then quickly return it.  Without any modifications, your PC should be booting up in less than 30 seconds.

 

I haven't seen any official HP posted information that supports NVMe m.2 SSDs.  Run the HP Support Assistant and see if it picks up a later BIOS update.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

 

 

Tutor
Posts: 17
Member Since: ‎03-26-2016
Message 3 of 9 (701 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

It is the 950 pro m.2 ssd that is causing the slowdown.  Boot was great with a 2.5" sata ssd.  the 950 pro is about 4 times faster though with NVME, once it boots up.  I have tried bios updates at HP and its all messed up.  They have a newer bios with a lower version number than mine up there, so it won't take the update.   My computer has a.08 dated sometime in november for rom familly ssid 2b4b and the HP has a newer a.07 on the site.  My hope is that i can find a way to get HP support to update bios for nvme support in the bios.  By the way, once its booted it has NVME speeds, so its just the bios slow handling of the drive that is the issue.

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Posts: 28,010
Member Since: ‎07-17-2009
Message 4 of 9 (699 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

Try the Samsung NVMe driver instead of the MS default driver since you didn't mention installing the Samsung driver.

Tutor
Posts: 17
Member Since: ‎03-26-2016
Message 5 of 9 (695 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

Samsung Driver is installed.  It just takes several minutes for the boot to start, once it starts all goes fast.

Provost
Posts: 28,010
Member Since: ‎07-17-2009
Message 6 of 9 (691 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

Contact Samsung and see if there is a firmware update since you didn't mention doing that research.

Tutor
Posts: 17
Member Since: ‎03-26-2016
Message 7 of 9 (687 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

I did contact samsung and also checked the firmware is the latest (via samsung magician).  I appreciate you taking the time to help and i hate to sound in any way not appreciative.  

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Posts: 28,010
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Message 8 of 9 (677 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

You need to be communicative about what you have tried. We on this forum do not want to suggest something that you have already tried and just waste time.

 

We appreciate you posting the issue on this forum.  As previously mentioned, HP has not announced formal support for the m.2 NVMe SSD functionality.

Tutor
Posts: 17
Member Since: ‎03-26-2016
Message 9 of 9 (671 Views)

Re: Bios Upgrade on HP Envy 750-170se CTO bios family 2b4b

My mistake, sorry.  

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