Black screen+overheating notice under warranty but no help from HP

[Danenters]

Seeking solution  for free repair and parts for HP desktop  M01-F1056 under warranty for black screen + high temperature. 

HP technical support sent me to Best Buy for  "free" repairs and parts, but Best Buy's Geek Squad said $250 and maybe 3 weeks. They do not honor HP one year warranty. 

HP Consumer Escalations Team team representative emailed acknowledgement of problem but never got back to me. 

Now going on 3rd week without use of less than one year old HP machine. Suggestions? 

[sandytechy20]

@Danenters 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.