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‎06-16-2017 11:11 AM

HP Recommended
Product: 23-n010
Operating System: Microsoft Windows 10 (64-bit)
Windows Defender says that drivers don't work. I know that the Bluetooth doesn't work, and when I run the troubleshooter, it tries to fix it but it doesn't.

How can I get my Bluetooth to work?
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2017 03:08 PM

HP Recommended

 

@TetrisSmasher

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the Bluetooth Driver Doesn't Work Anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you update the wireless card drivers? (Click here to find and install, if you haven't)

 

meanwhile, let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-17-2017 03:08 PM

HP Recommended

 

@TetrisSmasher

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the Bluetooth Driver Doesn't Work Anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you update the wireless card drivers? (Click here to find and install, if you haven't)

 

meanwhile, let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No

‎07-10-2017 11:59 AM - edited ‎07-10-2017 06:05 PM

HP Recommended

meanwhile, let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

 

Thank you a lot. It is one of the solutions I have almost never seen, and it fixed a bunch of other computer issues.

Was this reply helpful? Yes No
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