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Carlie88
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Solved!

Broken screen and hinge replacement?

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HP Pavillion All-In-One 24

The glass screen cracked and the hinge that attaches to the stand snapped. I would love to be able to replace these but I can't find the parts or they aren't available. What can I do? Product number: 2NL12AA#ABG. Thanks!

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banhien
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@old_geekster  @Carlie88 

 

The HP Australia parts site in Australia, same as the warranty site,  are very poor. They can't even find my Omen 15 serial number; the machine is just over 2 years old.

 

The machine is an HP Pavilion 24-r042a, its specs

 

              https://support.hp.com/au-en/document/c05795100

 

As mentioned from its specs, it is for  Australia/New Zealand market and parts list

 

            https://partsurfer.hp.com/Search.aspx?searchText=2NL12AA

 

I can't translate Display information from its specs to part on the parts list. The screen can be 914022-001,  903192-002,  903192-001,  848640-002. I think owner only needs  just the  Touch Panel Kit - FHD White, MascatoR23 part #  939247-001.

 

Part 939247-001 is N/A from HP Part Store. eBay could be the right source to buy

 

               https://www.ebay.com/p/12020215573

 

For the hinge, part # is 939232-001. Ditto

 

              https://www.ebay.com/p/3016798684

 

Regards.

 

BH
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old_geekster
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@Carlie88 , welcome to the forum.

 

@banhien, can you see if you can help this member find the parts needed?  I can't find anything in Australia.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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banhien
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Message 3 of 7
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@old_geekster  @Carlie88 

 

The HP Australia parts site in Australia, same as the warranty site,  are very poor. They can't even find my Omen 15 serial number; the machine is just over 2 years old.

 

The machine is an HP Pavilion 24-r042a, its specs

 

              https://support.hp.com/au-en/document/c05795100

 

As mentioned from its specs, it is for  Australia/New Zealand market and parts list

 

            https://partsurfer.hp.com/Search.aspx?searchText=2NL12AA

 

I can't translate Display information from its specs to part on the parts list. The screen can be 914022-001,  903192-002,  903192-001,  848640-002. I think owner only needs  just the  Touch Panel Kit - FHD White, MascatoR23 part #  939247-001.

 

Part 939247-001 is N/A from HP Part Store. eBay could be the right source to buy

 

               https://www.ebay.com/p/12020215573

 

For the hinge, part # is 939232-001. Ditto

 

              https://www.ebay.com/p/3016798684

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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old_geekster
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@banhien, thank you for your help!! Stay safe, friend!!




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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banhien
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@old_geekster 

 

You are welcome. My grand kids came to see me on weekend after 9 months lock down. My grand daughter could not remember me. I solved the problem by calling her on Viber. She was very happy knowing her real grand father on the phone and real life.

 

Regards,

BH
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old_geekster
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@banhien, this is wonderful, but sad!!  We have seen our kids and grandkids from afar, but have not been able to touch since March 1.  This is a truly historic year.  We are locked-down again for 30 days.  The number of COVID cases are higher than they were early this year.  Who knows when this will end?




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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Carlie88
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Thank you so much!! @banhien 

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