Broken screen and hinge replacement?

[Carlie88]

The glass screen cracked and the hinge that attaches to the stand snapped. I would love to be able to replace these but I can't find the parts or they aren't available. What can I do? Product number: 2NL12AA#ABG. Thanks!

[old_geekster]

@Carlie88 , welcome to the forum.

@banhien, can you see if you can help this member find the parts needed?  I can't find anything in Australia.

[banhien · Accepted solution]

@old_geekster  @Carlie88 

The HP Australia parts site in Australia, same as the warranty site,  are very poor. They can't even find my Omen 15 serial number; the machine is just over 2 years old.

The machine is an HP Pavilion 24-r042a, its specs

              https://support.hp.com/au-en/document/c05795100

As mentioned from its specs, it is for  Australia/New Zealand market and parts list

            https://partsurfer.hp.com/Search.aspx?searchText=2NL12AA

I can't translate Display information from its specs to part on the parts list. The screen can be 914022-001,  903192-002,  903192-001,  848640-002. I think owner only needs  just the  Touch Panel Kit - FHD White, MascatoR23 part #  939247-001.

Part 939247-001 is N/A from HP Part Store. eBay could be the right source to buy

               https://www.ebay.com/p/12020215573

For the hinge, part # is 939232-001. Ditto

              https://www.ebay.com/p/3016798684

Regards.

[old_geekster]

@banhien, thank you for your help!! Stay safe, friend!!

[banhien]

@old_geekster 

You are welcome. My grand kids came to see me on weekend after 9 months lock down. My grand daughter could not remember me. I solved the problem by calling her on Viber. She was very happy knowing her real grand father on the phone and real life.

Regards,

[old_geekster]

@banhien, this is wonderful, but sad!!  We have seen our kids and grandkids from afar, but have not been able to touch since March 1.  This is a truly historic year.  We are locked-down again for 30 days.  The number of COVID cases are higher than they were early this year.  Who knows when this will end?

[Carlie88]

Thank you so much!! @banhien