Broken screen and hinge replacement?

Carlie88 · ‎11-20-2020

The glass screen cracked and the hinge that attaches to the stand snapped. I would love to be able to replace these but I can't find the parts or they aren't available. What can I do? Product number: 2NL12AA#ABG. Thanks!

old_geekster · ‎11-20-2020

@Carlie88 , welcome to the forum.

@banhien, can you see if you can help this member find the parts needed? I can't find anything in Australia.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

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banhien · ‎11-20-2020

@old_geekster @Carlie88

The HP Australia parts site in Australia, same as the warranty site, are very poor. They can't even find my Omen 15 serial number; the machine is just over 2 years old.

The machine is an HP Pavilion 24-r042a, its specs

https://support.hp.com/au-en/document/c05795100

As mentioned from its specs, it is for Australia/New Zealand market and parts list

https://partsurfer.hp.com/Search.aspx?searchText=2NL12AA

I can't translate Display information from its specs to part on the parts list. The screen can be 914022-001, 903192-002, 903192-001, 848640-002. I think owner only needs just the Touch Panel Kit - FHD White, MascatoR23 part # 939247-001.

Part 939247-001 is N/A from HP Part Store. eBay could be the right source to buy

https://www.ebay.com/p/12020215573

For the hinge, part # is 939232-001. Ditto

https://www.ebay.com/p/3016798684

Regards.

BH
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old_geekster · ‎11-20-2020

@banhien, thank you for your help!! Stay safe, friend!!

Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

banhien · ‎11-20-2020

@old_geekster

You are welcome. My grand kids came to see me on weekend after 9 months lock down. My grand daughter could not remember me. I solved the problem by calling her on Viber. She was very happy knowing her real grand father on the phone and real life.

Regards,

BH
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old_geekster · ‎11-20-2020

@banhien, this is wonderful, but sad!! We have seen our kids and grandkids from afar, but have not been able to touch since March 1. This is a truly historic year. We are locked-down again for 30 days. The number of COVID cases are higher than they were early this year. Who knows when this will end?

Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Carlie88 · ‎11-27-2020

Thank you so much!! @banhien