Broken screen

[Yumk]

Hello, This is Yumi. My computer now has a crack inside it and I didn't do anything to it. I never dropped it or anything. I put it on the bed and I went on my phone for a while, when I looked up it was cracked and glitching. I am very confused how my computer can break without me physically breaking it. I wonder if it was overused or it was a bit dirty inside that make it crack. But if you could help me with this issue I would appreciate it. This computer is dead to me and now I can't use it. Please email me with your answer.

[Nal_NR]

Hi @Yumk,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.