Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

CD/DVD player & burner

HP Recommended
SH-216AL/HPTHF CD/DVD player/burner
Microsoft Windows 10 (64-bit)

I bought a refurbished HP computer from an eBay seller.

It came with SH-216AL/HPTHF CD/DVD player/burner.

The issue is that the player/burner plays and burns CDs, but it will not play DVDs.

Is it a driver issue or what?



Level 21
Level 21
135,071 124,427 20,709 31,794
Message 2 of 2
Flag Post
HP Recommended



Did the PC come with DVD playing software?


W10 does not have built in DVD playing software because Microsoft didn't want to pay royalties to the software companies that make such programs.


You can install the free VLC DVD playing software from the Microsoft store.


Get VLC UWP - Microsoft Store

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation