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01-02-2023 01:20 PM
Welcome to the HP support community.
I understand that you want to upgrade the computer, I am glad to assist you.
This might require one on one interaction to assist you on this.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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