• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-25-2020 04:32 PM

HP Recommended
Product: Pavilion Model# P7 - 1154
Operating System: Microsoft Windows 10 (64-bit)

For the past 2-3 weeks I have not been able to open any files by simply clicking on them as I normally do. Firefox was updated to the latest version about 1 -2 weeks ago, unfortunately I can't remember exactly when. I also installed a new printer a few days ago. I downloaded Windows 10 back in November.

 

When I click on the file name an "hourglass" appears but disappears after about 45 -50 seconds without the file opening. I spoke with a tech at Best Buy and he suggested I clean out some temporary files. So I ran C Cleaner which made no difference, I still can't open the files!

I am at a loss. I can't get to any of my downloads, jpeg, jpg or png files. Nothing.

 

Please Help!!!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2020 05:57 PM

HP Recommended

@Muffers 

 

Please try to assign files to apps using the following guides

 

    https://support.microsoft.com/en-au/help/4028161/windows-10-change-default-programs

    https://www.digitaltrends.com/computing/how-to-change-file-associations/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-25-2020 05:57 PM

HP Recommended

@Muffers 

 

Please try to assign files to apps using the following guides

 

    https://support.microsoft.com/en-au/help/4028161/windows-10-change-default-programs

    https://www.digitaltrends.com/computing/how-to-change-file-associations/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.