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‎01-19-2021 09:40 PM

HP Recommended
Product: HP SSD EX920 M.2 1TB
Operating System: Microsoft Windows 10 (64-bit)

Hi all, I am trying to contact HP directly that I cannot register my drive that I have begun having issues to check the warranty on the product. The P/N is : 2YY47AA#ABC. It looks like the S/N's are expected to start with a HU but mine is starting with a HB.

How can I contact HP to open a case for my product? Or is there a workaround for a serial number not being recognized?

Thanks!

4 people had the same question
5 REPLIES 5

‎01-20-2021 02:38 PM

HP Recommended

Mine stopped working as well and can't register the product. No number to contact support either.

1 person found this reply helpful
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‎01-23-2021 11:18 AM

HP Recommended

HI@TStark17,camjones1708. Welcome to the HP Support Community!

 

 Please follow the registration steps from the  HP self-help. Please Click on link.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-05-2021 10:10 AM

HP Recommended

Hi @Praveenbv, I am trying to go through that page, but it will not allow me to search for my product. Are you able to search for US/English/Personal/ and 2yy47AA as your options?

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‎03-16-2021 01:03 PM

HP Recommended

I still have been unable to reach support in regards to my my M2 drive. Has anyone had success for this HP part?

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‎03-16-2021 01:03 PM

HP Recommended

Did you ever get help on this?

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