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Can't burn DVDs

Microsoft Windows 10 (64-bit)

I have a pavilion 251 desktop and all of a sudden I can't burn DVDs, burns CDs okay and recognises the writer, I have tried every solution written online but nothing works, it used to work OK but just stopped, I am running windows10 64bit. 

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HP Recommended

Can't burn DVDs

If you truly have tried every troubleshooting tip and you have previously burned DVD's then it could be simply that the DVD read/write laser has failed. They're are separate lasers for CD and DVD.


If you haven't already tried you can run the Optical Drive Hardware Component test.

See "Running Component Tests" section at the above link.

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