-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Can the Odense-K from the Omen 870-224 support a NVidia RTX ...

Create an account on the HP Community to personalize your profile and ask a question
01-06-2020 08:40 AM
Can the Odense-K from the Omen 870-224 support a NVidia RTX 2060 Super?
I have upgraded the PSU to be a 1000W, and when I plugged in the RTX 2060 Super an error message saying that I need to plug in the pcie power cables to the card, I plugged in the 6+2 pins that can with my psu and am reaching out to NVIDIA support. But they want me to confirm that the motherboard can handle this graphics card before an further troubleshooting on their part.
Solved! Go to Solution.
Accepted Solutions
01-07-2020 07:35 AM
Update: Nvidia believes that they sent me a defective GPU and have requested an RMA
01-06-2020 10:56 AM
hi
according to the answer given here, it should work:
can you try the other PSU ?
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
01-06-2020 11:20 AM
what do you mean ?
You can say more about the message, when is it given in what forms?
Do you only have two additional sockets on this power supply?
The card model requires this 1 x 8-pin PCI-E
at least 550 w power supply?
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
01-06-2020 11:26 AM
The original psu was only a 500 watt psu, the new one is an EVGA 1000pq platinum grade psu, it has multiple VGA 8 pin connectors that I can plug into it. The provided cables are 8pin to 6+2pin cables, I plug the 8pin directly into the psu and the 6+2pin into the gpu.
I have multiple additional power sockets on the psu.
The error message occurs when the RTX 2060 Super is plugged into the motherboard and psu
01-06-2020 12:34 PM - edited 01-06-2020 12:43 PM
Who told you that a 1000W PSU was needed? More than needed.
The original GTX 1060 is a 120W card, you adding a RTX 2060 Super, a 175W card. All you really needed was a 600-650W PSU. Original PSU 500W, add 50W, add minimal overhead, equal 600W. But I like the 650's.
List the steps you undertook to swap out the GTX1060 card ONLY. Do not skip out any part of your steps !
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
01-06-2020 12:48 PM
I chose the 1000 watt psu, so that in the future I would not need to upgrade my psu. (Sooner or later i will be upgrading to a new motherboard, cpu, cooling, etc)
First i unplug the hdmi cable and the 6pin plug from my GTX 1060, and then I release the clip that is holding the gpu to the pcie 16 slot on the motherboard. Next I slowly pull the card straight out of the slot. Now i take the same cable that I used for the GTX 1060 and plug both the 6 pin and the 2 pin into the RTX 2060S at the same time. (Note for the 1060 the 2 pin connet was just dangling next to the card.) Next I insert the RTX 2060S into the pcie 16 slot on the motherboard, i push in until I hear a click from the clip. I plug in the hdmi cable into the gpu, i plug the power cable into the psu and turn on the computer. The computer boots to a black screen saying please turn off the computer and plug in the pcie power cables.
Am i missing something?
01-06-2020 01:02 PM
1) Put back the GTX 1060 and make sure it boots with the 1000W PSU.
If it does not work, you have a serious problem.
2) You forgot to uninstall all the GTX 1060 software. So your computer is trying to load the GTX 1060 driver.
3) After step 2, remove the power cord from the computer and then remove the GTX 1060.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.