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Cannot download update Hewlett-Packard - USB - 40.13.1167.1948 Download size: 21.2 MB

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Microsoft Windows 8.1 (64-bit)

After attempting to download the update, I received error code 80070183 which indicates EITHER the driver is already installed OR I'm trying to install a driver that has a low compatibility rating with your machine.  I don't know how to find out if the driver is in fact installed.  I have researched on the net how to do that but keep coming up blank.  Can anyone help?

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why are you trying to update this driver, do you have a particular problem?

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support


and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

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