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Nessusus
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Case fan turns off, and never comes back on when case lighting turned off

HP Recommended
HP Pavilion Gaming - TG01-0030
Microsoft Windows 10 (64-bit)

I think this started after a recent BIOS update. The following reproduces the issue.

 

1. Boot into Windows 10

2. Use Omen command center to turn off lighting

 

The case fan immediately stops. Even with the CPU at idle, the CPU temperature climbs from 120 F to 161 F .

 

1. Use Omen command center to turn lighting back on

 

Case fan remains off.

 

1. Reboot

2. Case fan starts and remains running indefinitely as long as the lighting isn't turned off.

 

Omen Command Center doesn't show any cooling options settings for my model. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Nessusus

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution..

 

ECHO_LAKE
I am an HP Employee

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