Charged twice for a replacement AC adapter. Haven't been issued a refund and my number was blocked.

[lresor]

Two days ago I reached out to Hp support because my monitor needs to be repaired. They were unable to complete troubleshooting due to us not having the original AC adapter. Through the support chat I purchased a new AC adapter, but support then claimed there was a glitch in the system and had me purchase the item again. I was told I would receive a refund for the additional charge within 24 hours. Not only have I not been refunded, but I have yet to receive a receipt or order confirmation for either transaction. Today, I called the customer support hotline. I was transferred to multiple departments before being transferred to billing. Before the billing department was reached, the call was disconnected. I tried to call back immediately only to discover that my calls were being denied. I called on my office phone, which did go through, but due to that number not being associated with my account, I was unable to speak to an agent.

[Nal_NR]

Hi @lresor,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Since you mentioned that, you have purchased the adaptor through HP chat support, could you help us with the order and case number? Let me look into this. 

[lresor]

The case number is 5126969988

[Nal_NR]

Hi @lresor,

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 3-4 business days (this does not include weekends or holidays).  

Appreciate your patience.