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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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When you do not identify your desktop or laptop PC, you tie our hands behind our backs.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line in the system summary list on the right hand side is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook or desktop PC.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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