cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
4,454
Flag Post

Coil whine GPU

HP Recommended
HP ENVY Desktop - 795-0098nb
Microsoft Windows 10 (64-bit)

Hi, we are using this computer now since a month, and from te beginning there is a very anoying noise comming from the PSU in the computer --> coil whine. Problem is only when there is low processor activty. 

I think this is not meant to be with a brand new computer? Can the PSU be replaced in waranty? 

Thanks

3 REPLIES 3
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 2 of 4
Flag Post
HP Recommended

@Melanie6,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Yes, the power supply can be replaced under warranty.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, I updated the drivers you mentioned but unfortunately it gave no solution. 

If the power supply can be replaced under warranty, does someone comes to my home then to build it in or how does this work? It is not possible to send it up ore something like that because I can't miss the computer, not even for one day due my business. 

 

best regards

 

Melanie

0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 4 of 4
Flag Post
HP Recommended

@Melanie6,

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation