Computer turned off and want come back on

[Susie0817]

My son was watching you tube and the computer just shuts off and now want come back on... I thought maybe it was the wall outlet so we changed it and it still want come back on...please help me get my computer back on...one it cost to much money and two that is how we do his homeschool everything is on it for school..

[Susie0817]

So there is no one that can help me with this issue. 

[praveen196]

@Susie0817 Welcome to HP Community!

I understand that the HP Pavilion All-In-One Touch Screen Desktop will not turn on.

Please perform the below steps: 

Perform a hard reset (Remove all cables from the AIO, hold the power button in for 30 seconds, reconnect the cables and restart the PC) 

If the issue persists, Access the BIOS by tapping on F10 during the restart and if the computer restarts while you are in the BIOS screen, it would confirm a hardware failure and you need to contact HP for a hardware service. 

However, if it doesn't turn off while you are in BIOS, restart the computer and Tap on F11, to attempt a system restore followed by a system recovery to resolve the issue (follow the screen instructions for details). 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!