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07-27-2024 07:32 AM
Hi. I use a Victus 15L PC. A couple days ago, during a storm the wifi got knocked out. However when it was up and running again my computer refused to show any wifi networks. Not even any hotspots. so I restarted it and the problem persisted. About 4 restarts later, nothing was working, so I decided to look up a guideon what was going on. ended up going to device manager to disable and re-enable a wifi device, but when i restarted to make sure changes were applied, a majority of the options in the wifi menu (the menu that pops up when you click on the wifi icon) were gone, leaving only hotspot (which was pretty much useless at this point), and accessibility. Tried going back to device manager to re-enable the device, and it was just straight up gone. A friend of mine knew something was up, as he said that when devices are disabled they dont just get deleted like that. he then got the idea to boot the pc in safe mode. i restarted to boot it in safe mode (held shift while pressing the option to restart), got a BSOD (which never restarted itself again, so i had to do it manually), and the pc hasnt booted ever since. FYI, Power is going to it, as the light on the front turns on and so do the fans, but they sound lile they're spinning slower than usual. Whenever the pc is activated, nothing gets displayed to my monitor. before you ask, yes, power is going to the monitoras well, and the HDMI cable isnt faulty. I checked by setting my nintendo switch up to it, and it worked just fine. so, is it over, or is there still something I can do?
07-29-2024 11:38 AM
Hi @odhuk,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your PC.
Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to the system test > extensive test
If the hardware is working fine. Please click on this link to perform a recovery on your Laptop. (Take a backup of the data before performing a recovery)
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee