Cracked Base on HP Pavilion All-in-One Desktop Computer

[Iceness]

I purchased my computer last year. Within 6 months I noticed that the base was cracked and the charging spot no longer worked. I noticed that other HP customers had the same issue and that these customers were being told that HP would not accept responsibility.  Luckily, I had purchased an extra warranty from the store where I purchased my computer and the store replaced the cracked base.  Now, the new base is cracking and the charging spot won't charge my phone.

Does anyone know if HP is recalling these products or fixing the bases?  This is clearly a design flaw and not the fault of the customers.  Has HP changed their position? Are they now taking responsibility?

[Ric_ob]

Hello, @Iceness 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.